Returns Policy

• Should you wish to return anything bought from us we will be happy to refund or exchange a product provided it is in a fully re-saleable condition.  Please see below for exceptions to this policy. 
• If goods are lost in the post, you must agree to our reasonable requirements for tracking the delivery (such as providing a proof of posting) before we can give you a refund.
• Products should be returned, together with the Delivery Note within 30 days, in original undamaged packaging, with labels still attached, with all the accessories, parts, instructions and any free gifts.
• We will not expect original packaging where this is removed as part of our delivery service.
• If we find that a product has not been returned to us in fully resaleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price.  This does not affect your statutory rights. 
• Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving the goods. 
• Our refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 7 working days of receipt.
• Exceptions: for reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty or were not described properly on the website: 
     • Personal grooming products and cosmetics; 
• The following products can only be returned if they are unused, in the original  packaging and in a resaleable condition:    
     • Swimwear
• Please note personalised, made to measure / orders of goods (such as embroidered or printed goods) cannot be returned unless they are faulty.
• Made-to-order products cannot be returned for any reason unless faulty. In exceptional circumstances we may agree to accept a return and we therefore reserve the right to charge a cancellation fee of 20% of the order price.